Policies

Reservation requirements

• A credit card is required to secure all appointments
• Appointment reminders are sent via text at 72 hours and 24 hours before your scheduled time

Cancellation policy

• 48-hour notice is required for cancellations or rescheduling
  Cancellations with less than 48 hours notice: 50% of service cost will be charged
• Same-day cancellations or no-shows: 100% of service cost will be charged
• Personal emergencies and illness are exceptions but must be disclosed when contacting us

Contacting us

• Voicemail and messages are checked remotely
• If cancelling during closed hours or weekends, you must leave a message to avoid charges

Late arrival policy

• Arrivals 15+ minutes late: Service time may be shortened with full price charged
• Arrivals 30+ minutes late: Appointment may be cancelled with full price charged

Rebooking after missed appointments

• We reserve the right to refuse rebooking after inadequate-notice cancellations
• Future appointments may require non-refundable prepayment
• Prepaid appointments missed without adequate notice are non-refundable

Service satisfaction

• If you’re unhappy with any service, please contact our front desk within 2 weeks

We are committed to providing a comfortable, restful and relaxing environment for all our guests and because of this:

• We do not provide services for children under 12 years of age in the Salon.
• Spa guests under the age of 18 must be accompanied by an adult and approved ahead of time by a Spa manager.
• We do request that children do not accompany your appointment, and note that all our service and treatment areas are designated for those receiving services only.

Thank you for your understanding as we strive to create an environment that is safe, relaxing, and enjoyable for everyone!